Privacy Policy of bd45

bd45 is committed to protecting the privacy and personal data of every individual who interacts with its platform. As an online casino and sports betting service operating for adult players across Bangladesh — including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar — bd45 processes personal data in a manner that is lawful, fair, transparent, and limited to what is strictly necessary for the delivery of its services.

This Policy applies to all personal data collected through the bd45 website at https://bd45.io, any mobile-optimised version of the platform, live chat sessions initiated via the platform, email communications with bd45 support staff, and any promotional campaigns or bonus programmes operated by bd45.

This Policy should be read together with the bd45 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Policy and any other document published by bd45, this Policy shall prevail with respect to data privacy matters.

bd45 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration Data

When you create a bd45 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and chosen username. This data is required to create and manage your account.

2.2 Identity Verification Data (KYC)

To comply with our Know Your Customer (KYC) obligations and to protect against fraud and money laundering, bd45 may request copies of government-issued photo identification (such as a National ID card or passport), proof of address (such as a utility bill or bank statement), and proof of payment method ownership. This data is used solely for verification purposes.

2.3 Financial Transaction Data

bd45 records all deposit and withdrawal transactions associated with your account, including the amount, date, time, payment method (e.g., bKash, Nagad, Rocket, Upay, bank transfer), and transaction reference number. Full payment card or mobile banking credentials are processed by our payment partners and are not stored on bd45's servers in unencrypted form.

2.4 Gameplay Activity Data

We collect records of your gaming activity on the bd45 platform, including game sessions played, bet amounts, wager outcomes, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and service improvement.

2.5 Technical and Device Data

When you access bd45, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data helps us detect fraud, optimise platform performance, and understand usage patterns.

2.6 Communications Data

If you contact bd45 via live chat, email, or any other support channel, we retain records of those communications, including the content of messages and any attachments, for the purpose of resolving your enquiry and improving our customer service.

bd45 uses the personal data it collects for the following specific and documented purposes:

bd45 does not use your personal data for automated individual decision-making that produces significant legal effects without human review. Where automated processes are used to flag accounts for fraud or responsible gaming purposes, a member of the bd45 compliance team reviews the outcome before any action is taken.

bd45 does not sell your personal data. We share your data only in the following limited and documented circumstances:

• Payment Processors: Transaction data is shared with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to the extent necessary to process your deposits and withdrawals. Each payment partner is bound by their own data protection obligations and relevant financial regulation.
• Identity Verification Providers: Where required to complete KYC checks, we may share your identification documents with approved third-party verification services. These providers process your data solely for the purpose of verifying your identity and are contractually prohibited from using it for any other purpose.
• Game Content Providers: Technical session identifiers may be shared with our game content providers — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, Play'n GO, and Hacksaw Gaming — for the purpose of delivering game content to your session. These providers do not receive your full personal profile.
• Legal and Regulatory Authorities: bd45 may disclose your personal data to competent legal, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or formal legal process. We will notify you of such disclosures wherever legally permissible.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of bd45's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and given the opportunity to request deletion of your data prior to the transfer where this is legally and practically possible.

bd45 uses cookies and similar tracking technologies to operate the platform efficiently, remember your session preferences, and understand how players navigate the site. The following categories of cookies are in use on the bd45 platform:

• Strictly Necessary Cookies: These cookies are essential for the operation of the platform and cannot be disabled. They enable core functions such as session authentication, security token management, and load balancing. Without these cookies, the bd45 platform cannot function correctly.
• Functional Cookies: These cookies remember your preferences such as language settings, display options, and game lobby filters so that you do not have to re-configure them on each visit. They improve the quality of your experience on the platform without tracking your behaviour across third-party sites.
• Analytics Cookies: bd45 uses first-party analytics tools to collect anonymised data about how players use the platform, including which pages are visited most frequently, average session duration, and error rates. This data is used exclusively to improve the platform and is not linked to your personal identity.
• Security Cookies: These cookies help bd45 detect and prevent fraudulent activity, bot traffic, and automated login attempts. They may record technical identifiers associated with your device and session in order to verify that activity on your account is consistent with your normal usage patterns.

You may control or disable non-essential cookies through your browser settings. However, please note that disabling strictly necessary cookies will impair or entirely prevent your ability to use the bd45 platform. Instructions for managing cookies in major browsers are available in the help documentation of your browser provider.

bd45 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser or device and the bd45 servers is encrypted using Transport Layer Security (TLS) protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Server-Side Encryption: Sensitive data stored on bd45's servers — including identity verification documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to player personal data within bd45's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a documented operational requirement are granted access to personal data, and all internal access is logged and audited.
• Secure Password Storage: Player account passwords are stored as salted cryptographic hashes. bd45 does not store passwords in plaintext under any circumstances, and our support team cannot retrieve your password — only reset it.
• Intrusion Detection: bd45 operates continuous monitoring systems to detect and respond to suspicious activity, unauthorised access attempts, and data anomalies in real time.
• Third-Party Security Audits: bd45's platform infrastructure is subject to periodic security assessments to identify and remediate vulnerabilities. Game content delivered via third-party providers uses RNG technology that is independently audited by the respective provider.

While bd45 takes all reasonable precautions, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying bd45 immediately at [email protected] if you suspect any unauthorised access to your account.

bd45 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:

• Active Account Data: Registration data, KYC documents, financial transaction records, and gameplay activity data are retained for the full duration of your active account relationship with bd45 and for a minimum period of five years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Customer Support Communications: Records of live chat sessions and email correspondence with the bd45 support team are retained for a period of two years from the date of the most recent message, to allow for the resolution of follow-up enquiries and disputes.
• Technical and Device Data: IP address logs and device identifiers associated with your sessions are retained for a period of up to twelve months for fraud prevention and platform security purposes, after which they are anonymised or deleted.
• Marketing Consent Records: Records of your marketing consent preferences are retained for the duration of your account and for one year following account closure, as evidence of the lawful basis for any promotional communications you received.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery or reconstruction. You may request early deletion of your data in accordance with Section 8 of this Policy, subject to any overriding legal retention obligations.

As a bd45 player and data subject, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bd45 at [email protected] with a clear description of your request. bd45 will respond within 30 days of receipt of a valid request.

• Right of Access: You have the right to request a copy of the personal data bd45 holds about you, together with information about how that data is used and with whom it has been shared. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If any personal data bd45 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain details directly from your account settings without contacting support.
• Right to Erasure: You may request that bd45 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where there is no overriding legitimate reason to retain it. This right is subject to bd45's legal data retention obligations — we cannot delete data that we are required by law to retain.
• Right to Restrict Processing: You may request that bd45 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and a determination is pending.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on bd45's legitimate interests, subject to bd45 demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where bd45 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting support or updating your account communication preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

The bd45 platform is strictly intended for adults aged 21 years and above. bd45 does not knowingly collect or process personal data from individuals under the age of 21. If bd45 discovers that a registered account belongs to a person under the age of 21, the account will be closed immediately, any deposits will be refunded where possible, and all associated data will be securely deleted in accordance with our data retention policy.

bd45 employs age verification processes as part of its KYC procedures to confirm that all registered players meet the 21+ requirement before withdrawal functionality is enabled on their account. Players who are unable or unwilling to complete age verification will have their withdrawal access suspended until the verification is complete.

bd45 strongly encourages all account holders who share devices with younger family members to use device-level parental control software and to never share their account login credentials with anyone, particularly individuals who may be under 21 years of age. If you believe a minor has gained access to your bd45 account, please contact support immediately at [email protected].

The bd45 platform may contain references to or integrations with third-party services, including game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming, Play'n GO, Hacksaw Gaming) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). Each of these third parties operates under its own privacy policy and data protection practices, which are independent of this Policy.

bd45 is not responsible for the privacy practices or data handling of any third-party service provider. We encourage you to review the privacy policies of any third-party services with which you interact. bd45 selects its third-party partners carefully and requires each to meet minimum data protection standards through contractual obligations, but ultimate responsibility for third-party data practices rests with those third parties.

The bd45 platform does not contain links to external websites that are not operated by or on behalf of bd45. All navigation within the platform remains within the bd45 domain.

bd45 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we provide. When material changes are made, bd45 will:

• Update the "Effective Date" displayed at the top of this Policy;
• Display a prominent notice on the bd45 platform informing players that the Policy has been updated; and
• Where reasonably practicable, send a notification to the email address registered on your account summarising the key changes.

We encourage you to review this Policy periodically to stay informed about how bd45 protects your personal data. Your continued use of the bd45 platform following the publication of a revised Policy constitutes your acknowledgement of the changes. If you do not agree to the revised Policy, you should stop using the platform and may request account closure by contacting [email protected].

Minor amendments — such as corrections to typographical errors, clarifications that do not alter the substance of any provision, or updates to contact details — may be made without prior notice and take effect immediately upon publication.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bd45 handles your personal data, our English-language support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).